Contact Us

Welcome to the Contact Us page for Kartáč. We appreciate you visiting our website and taking the time to reach out. You might have questions, feedback, or require assistance, and we are here to guide you to the right place.

Please review the sections below so your query is handled efficiently. This will help you understand what Kartáč, as an independent review and affiliate website, can assist with directly, and what matters are best directed to the online casino or sportsbook operators themselves.

We strive to provide accurate and helpful information, and your input helps us maintain the quality and relevance of our content. Thank you for your understanding and cooperation.

Kartáč is an independent review and affiliate website, not an online casino or sportsbook operator. We do not operate any gambling platforms ourselves. Our purpose is to provide comprehensive, unbiased reviews, comparisons, and information about various online gambling brands. We act as a guide, helping you make informed decisions about where to play.

We do not hold player accounts, process deposits or withdrawals, manage bonuses, or handle any aspects of gameplay. We also do not offer direct customer support for any specific casino or sportsbook. Our role is strictly informational and analytical. We earn revenue through affiliate partnerships, which means we may receive a commission if you sign up or play at a casino through our links, but this never influences the integrity or impartiality of our reviews.

We are committed to transparency and providing a reliable resource for the online gambling community. Your trust is paramount to us.

As an independent review site, Kartáč is equipped to assist with the following types of inquiries:

• Feedback on Our Content and Reviews: If you have suggestions, corrections, or believe there's an error in any of our reviews, articles, or guides, please let us know. We value accuracy and are always looking to improve our information.
• General Website Feedback: We welcome your thoughts on the usability, design, or overall experience of the Kartáč website.
• Partnership and Advertising Inquiries: If you represent an online gambling brand or another relevant business and are interested in potential partnership or advertising opportunities with Kartáč, please contact us.
• Technical Issues with Our Website: If you encounter any broken links, display problems, or other technical glitches while using Kartáč, please report them so we can fix them promptly.
• Media and Press Inquiries: For journalists, bloggers, or media outlets seeking information about Kartáč, our expertise in the online gambling industry, or commentary on market trends.

For any of the above, please provide as much detail as possible in your message so we can address your query effectively.

Given our role as an independent review site, many matters fall outside our scope of assistance. We cannot, under any circumstances, help with the following:

• Player account access or issues.
• Deposits, withdrawals, or payment processing.
• Bonus claims, wagering requirements, or bonus disputes.
• Game fairness or technical issues within a casino's games.
• Verification documents (KYC, Know Your Customer) for any operator.
• Disputes with a specific online casino or sportsbook operator.
• Requests for personal data held by an online casino.
• Live chat customer support for any gambling brand.

For any of these issues, you must contact the customer support team of the specific online casino or sportsbook directly. They are the only entity with access to your account information and the authority to resolve such matters.

Kartáč does not operate any online casino or sportsbook. Therefore, we do not have access to your player account, nor can we assist with any issues related to deposits, withdrawals, bonus claims, or account verification (KYC).

If you are experiencing problems with your account, have questions about a pending withdrawal, need clarification on bonus terms, or are facing difficulties with identity verification, you must contact the customer support department of the specific online casino or sportsbook where you are registered. They typically offer various contact methods, including live chat, email, and sometimes phone support, which can be found on their respective websites.

We understand that these issues can be frustrating, but only the operator themselves can address and resolve them. Kartáč is unable to intervene on your behalf or provide any specific account-related information.

For all formal legal inquiries concerning Kartáč, including matters related to our operations, legal compliance, or contractual agreements, please direct your correspondence to the dedicated email address provided below. This will get your inquiry to the appropriate department within our organisation.

We operate in compliance with applicable laws and regulations concerning online content and affiliate marketing. Please provide a clear and detailed description of your legal inquiry, including any relevant documentation or references, to facilitate a prompt and accurate response.

Legal Email: [email protected]

Please note that this email is exclusively for legal matters and not for general customer support or player-related queries. Misdirected emails may experience significant delays in response.

Kartáč respects the intellectual property rights of others. If you believe that any content on our website infringes upon your copyrighted work, or if you have a Digital Millennium Copyright Act (DMCA) takedown request, please submit a formal notification to our designated copyright agent.

Your notification must include the following information:

• A physical or electronic signature of a person authorised to act on behalf of the owner of an exclusive right that is allegedly infringed.
• Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site.
• Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material.
• Information reasonably sufficient to permit us to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address.
• A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorised by the copyright owner, its agent, or the law.
• A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorised to act on behalf of the owner of an exclusive right that is allegedly infringed.

Please send your DMCA and copyright takedown requests to:

DMCA Email: [email protected]

We will review all legitimate requests and take appropriate action in accordance with applicable copyright laws.

Kartáč is deeply committed to promoting responsible gambling. While we do not operate casinos or manage player accounts, we strongly advocate for safe and responsible gaming practices. If you or someone you know is struggling with gambling-related issues, please seek help immediately. There are numerous organisations dedicated to providing support and resources.

We encourage you to utilise the responsible gambling tools offered by online casinos, such as deposit limits, self-exclusion options, and reality checks. If you feel your gambling is becoming problematic, please reach out to professional help services. Many countries and regions have dedicated helplines and support groups. Examples include:

• Gamblers Anonymous
• National Council on Problem Gambling
• GamCare (UK)
• BeGambleAware (UK)

Remember, gambling should always be a form of entertainment, not a way to make money. Play responsibly and within your means. Your well-being is our priority, and we urge you to use these resources if you need assistance.

We aim to respond to all legitimate inquiries that fall within our scope of assistance as quickly as possible. Our typical response time for general feedback, partnership inquiries, and technical issues related to the Kartáč website is within 3-5 business days.

For legal inquiries and DMCA/copyright takedown requests, our legal team will review and respond in accordance with established legal protocols, which may take longer depending on the complexity of the matter. We appreciate your patience in these instances.

Please note that inquiries sent over weekends or public holidays will be addressed on the next business day. Due to the volume of communications we receive, we may not be able to respond to emails that clearly fall under "What We Cannot Help With," such as player account issues. We kindly ask you to refer to the relevant casino's support for those matters to avoid unnecessary delays for both parties.