Privacy Policy

Welcome to Kartáč! We are committed to protecting your privacy and handling your personal data with transparency and integrity. This Privacy Policy explains how Kartáč, as a data controller, collects, uses, discloses, and protects your personal information when you use our website, online casino services, and related applications (collectively, "Services"). By accessing or using our Services, you agree to the terms of this Privacy Policy. Please read it carefully.

We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant, and other local regulations governing online gambling and data privacy. Your trust is paramount to us, and we are clear about our data practices.

We collect various types of information to provide and improve our Services to you. This includes:

• Personal Identifiable Information (PII): This includes data that can directly identify you, such as your full name, date of birth, residential address, email address, phone number, and national identification numbers (e.g., passport, ID card details) required for verification and regulatory compliance.
• Account Information: Your username, password (encrypted), and security questions/answers.
• Financial Information: Payment method details (e.g., credit/debit card numbers, bank account details), transaction history, and withdrawal information. We do not store full credit card numbers, only partial information for identification purposes.
• Technical Data: Internet Protocol (IP) addresses, browser type and version, operating system, device type, time zone setting, browser plug-in types and versions, and other technology on the devices you use to access our Services.
• Usage Data: Information about how you use our website and services, including pages visited, games played, duration of sessions, and interactions with features.
• Communication Data: Records of your communications with us, including live chat transcripts, emails, and phone call recordings for customer support and quality assurance.
• Publicly Available Information: Data from publicly accessible sources, such as social media, where you have made information public, for identity verification and fraud prevention.
• Marketing and Communications Preferences: Your preferences in receiving marketing from us and our third parties, and your communication preferences.

We use the information we collect to operate, maintain, and improve our Services, and to comply with our legal and regulatory obligations:

• To Provide and Manage Your Account: To register your account, verify your identity, process your transactions, and manage your participation in our games. This is essential for you to use Kartáč.
• For Security and Fraud Prevention: To detect, prevent, and investigate fraudulent or illegal activities, including money laundering and underage gambling, and to protect the security of our platform.
• Customer Support: To provide assistance, respond to your inquiries, and resolve issues you may encounter.
• Personalization: To tailor your experience on Kartáč, recommend games, and offer promotions relevant to your interests.
• Marketing and Promotions: To send you marketing communications about our products, services, and promotions, where you have consented or where legally permitted. You can opt out at any time.
• Analytics and Improvement: To understand how our Services are used, analyze trends, and make improvements to our website, games, and overall user experience.
• Compliance with Legal and Regulatory Obligations: To meet requirements imposed by our licensing authority, government bodies, and other applicable laws.

We process your personal data only when we have a valid legal basis to do so. These bases include:

• Performance of a Contract: Processing is necessary for the performance of a contract to which you are a party, or to take steps at your request before entering into such a contract (e.g., creating and managing your Kartáč account, processing transactions).
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject (e.g., anti-money laundering regulations, age verification, reporting to regulatory bodies).
• Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms (e.g., fraud prevention, network security, improving our services, direct marketing where permissible).
• Consent: In specific situations, we may ask for your explicit consent to process your personal data for a particular purpose (e.g., sending you marketing communications). You have the right to withdraw your consent at any time.

We may share your personal data with third parties under specific circumstances, always with appropriate safeguards in place:

• Service Providers: We work with trusted third-party service providers who perform functions on our behalf, such as payment processors, IT support, customer service, data analytics, and marketing agencies. These providers are contractually bound to protect your data and only use it for the purposes specified by us.
• Regulatory and Law Enforcement Authorities: We may disclose your information to government agencies, regulatory bodies, and law enforcement officials if required by law, court order, or to comply with our regulatory obligations, including anti-money laundering and responsible gambling requirements.
• Fraud Prevention and Identity Verification Agencies: To combat fraud and verify your identity, we may share information with specialized agencies.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal data.
• Affiliated Companies: We may share data within our corporate group for operational, analytical, and marketing purposes, always under strict data protection agreements.

We do not sell your personal data to third parties.

We take the security of your personal data seriously. Kartáč implements robust technical and organizational measures to protect your information from unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Encryption: We use industry-standard encryption technologies, such as SSL (Secure Socket Layer), to protect data during transmission.
• Access Controls: Access to your personal data is restricted to authorized personnel who have a legitimate business need to access it, and they are subject to strict confidentiality obligations.
• Firewalls and Intrusion Detection Systems: To prevent unauthorized access to our systems.
• Regular Security Audits: We regularly assess our security practices and systems to identify and address potential vulnerabilities.
• Data Minimization: We only collect and retain personal data that is necessary for the stated purposes.

While we work to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to enhance our security measures.

Under applicable data protection laws, you have several rights regarding your personal data. Kartáč is committed to facilitating the exercise of these rights:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure ("Right to be Forgotten"): You have the right to request the deletion of your personal data under certain circumstances (e.g., if the data is no longer necessary for the purposes for which it was collected).
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions (e.g., if you contest the accuracy of the data).
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent for processing, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section. We may need to verify your identity before fulfilling your request.

Kartáč uses cookies and similar tracking technologies to enhance your experience, analyze site usage, and for marketing purposes. Cookies are small text files placed on your device when you visit our website.

• Essential Cookies: Necessary for the website to function correctly, enabling core functionalities like security, network management, and accessibility.
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website. This helps us improve the way our website works.
• Functionality Cookies: Used to recognize you when you return to our website, allowing us to personalize content for you and remember your preferences.
• Targeting/Advertising Cookies: Record your visit to our website, the pages you have visited, and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the Kartáč website.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention periods depend on the type of data and the purpose of processing.

Typically, we retain customer account information and transaction data for a minimum of 5 years after the account is closed or the last transaction, as required by anti-money laundering and gambling regulations. We may retain data for longer periods if required by law, for legitimate business interests (e.g., fraud prevention), or to resolve disputes.

Once the retention period expires, your personal data will be securely deleted or anonymized.

As Kartáč operates globally, your personal data may be transferred to, and stored at, a destination outside of your country of residence, including countries outside the European Economic Area (EEA) that may not have the same level of data protection laws. When we transfer your data internationally, we put appropriate safeguards in place to protect your privacy rights, in accordance with applicable data protection laws.

These safeguards may include:

• Transferring data to countries deemed to provide an adequate level of data protection by the European Commission.
• Using standard contractual clauses approved by the European Commission.
• Implementing binding corporate rules.

By using our Services, you understand and agree to the transfer of your information to countries outside your country of residence.

Our Services are strictly not intended for individuals under the age of 18 (or the legal age for gambling in your jurisdiction, if higher). We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete that information as quickly as possible. If you believe that a child has provided us with personal data, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. When we make significant changes, we will notify you by posting the updated policy on our website and, where appropriate, by sending you an email notification. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of Kartáč Services after any changes indicates your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact our Data Protection Officer (DPO) or our customer support team:

• Email: [Insert Support Email Address Here, e.g., [email protected]]
• Live Chat: Available on our website during operational hours.
• Postal Address: [Insert General Company Postal Address Here, if applicable, otherwise omit]

We are committed to resolving any concerns you may have about your privacy and our handling of your personal data.